Help & Info

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Q. Is Your Return And Exchange Policy Simple And Hassle-Free?

You bet!

Email or Call or Text us 24/7 any day at 844.476.8787 and you'll always get someone on our friendly Vermont customer service team without any annoying phone prompts and voicemails (aren't you glad).

Sometimes, things happen.

If the error is on our end, please call us to let us know what was wrong and we'll correct it or give you a full refund. Your choice. You pay nothing more.

If you made an oopsie, no big deal. Just get back to us within 30 days of when you received your order we'll work out a quick return authorization for you. If instead of a refund, you want an exchange for something you might like better, great! That helps us out too! We'll waive our customary 20% restocking fee whenever an exchange for something of equal or greater value of the same brand is made. Some items are marked as special or custom order and are non-returnable or refundable.

Rewards Dollars earned from items being returned will be reversed if not yet redeemed or deducted from the allowed refund amount if redeemed. Items that are non-returnable / non-refundable are noted as such on their product page.

Q. Do You Price Match, Offer Trade Or Business Discounts?

Yes. We do everything we can to give you the lowest possible price always. Just Email, Call or Text us 24/7 any day at 844.476.8787.

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Q. What Is "Isabelle's Lighting Preferred"? Is This A Membership Like "Amazon Prime"? I Don't Want To Pay Any Crazy Fees.

No crazy fees with Isabelle's Lighting Preferred. In fact, Isabelle's Lighting Preferred will likely fall within the top 10 list of the easiest things you have ever done in your life!

When you create a free account, sign-up for our monthly email newsletter, or after you make your first purchase from our web store, our system will greet you with an email welcoming you an Isabelle Preferred Customer. This is just a way to define your enhanced experience with us through our public web store versus our Amazon marketplace store.

Isabelle's Lighting Preferred benefits:

  • Reward Cash is awarded as a $5 credit for each $100 spent in a single purchase (non-redeemable for cash back). That beats what most major credit cards offer!
  • Direct Access to exclusive products and complete brands we only sell on our public web store, not on our Amazon marketplace store.
  • Personalized Service from our experienced Vermont team of lighting and home décor specialists. Not like those call centers with only scripted order-takers!
  • And More! . . .

For your peace of mind, please know that we will never give your email address to anyone for marketing purposes (read our Data Protection Statement for more details).

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Q. How Soon Will I Get My Order?

Most orders ship within 2 business days. All orders are shipped within the time frame posted on our products listing. Please Email, Call or Text us 24/7 any day at 844.476.8787 if you need something within a particular time frame. We'll take care of you!

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Q. How Do I Order A Product Not Shown On Your Site?

Please Email, Call or Text us 24/7 any day at 844.476.8787. We're here to help you get whatever you need at the lowest price and best service you will experience on planet earth! Our job is done when you are a happy customer of ours!

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