Help & Info

Find the right lighting and home furnishings, without the hassle.

Shopping for lighting should feel simple. If you have a question (or something doesn’t look right), our team is here to help--fast.

Text is fastest during business hours.

How we make this easy:


1) Reach out with your question, item link, item sku, or order number.
2) We confirm the details (finish, sizing, compatibility, and timing).
3) We follow through with clear updates and support to make sure it’s right.

FAQs


Returns & Exchanges:


Is your return and exchange process simple?
Yes. We aim for a smooth, five-star experience.


If something isn’t right, Call/Text 802.476.8787 (M-F, 9-5 ET) within 30 days of placing or receiving your order, and we’ll help you make it right. If you need to return an item, we will provide return label(s).

Important: Please keep the original packaging and do not alter the item from its original condition.
Exceptions may be possible for registered Isabelle’s Trade+ accounts.

Price Match & Discounts:


Do you price match or offer builder/contractor/designer discounts?
Yes. Call/Text 802.476.8787 (M-F, 9-5 ET) and we’ll take care of you.

(Tip: Send a link and quantity by text for the quickest quote.)

Shipping & Delivery:


How soon will I get my order?
Most orders ship in 1-2 business days, and all orders ship within the timeframe shown on the product listing.


Need it by a certain date? Call/Text 802.476.8787 (M-F, 9-5 ET) and we’ll help you choose the best option based on your timeline.

Ordering Help:


Can I order something that isn’t shown on your site?
Yes—we’re happy to help with phone orders. Call/Text 802.476.8787 (M-F, 9-5 ET).



⭐ ⭐ ⭐ ⭐ ⭐
Trusted by homeowners & contractors nationwide since 1970

People don’t just buy lighting here, they trust us to help them choose pieces they’ll love for years.

 

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